FAQs

Sourcing

The majority of our yarn is sourced from the UK and Italy, with some coming from the USA. All of our yarn is mulesing free.

Our Bases

Victoria Sock: 4-ply 85/15 SW Extrafine Merino/Nylon, 400m/100g, 437yds/3.5oz 

West Coast Trail Sock: 4-ply 75/25 SW Merino/Nylon, 400m/100g, 437yds/3.5oz

Beacon Hill Sparkle DK: 4-Ply 75/20/5 Extrafine Merino/Silk/Silver Stellina (polyamide), 211m/100g, 231yds/3.5oz

Highlands Tweed DK: 4-Ply 85/15 SW Merino/Donegal Nep, 211m/100g, 231yds/3.5oz

Victoria DK: 4-ply 85/15 SW Extrafine Merino/Nylon, 400m/100g, 437yds/3.5oz 

Tofino Bulky: 100% SW Extrafine Merino, 100g/100m, 109yds/3.5oz


Micron Count

What is it? Wool is graded from finest to coarsest based on the American/Blood System, or Micron (µm) Count System. As a teacher and a doctor (former partner, Marissa), we like the Micron Count system because it is the most objective. It is based on actual micron measurements taken with a microprojection unit. The smaller the micron count, the softer your material is going to be. We list the micron count for all of our wools so you know exactly what you’re getting! (Extrafine refers to a micron count of 19.5; all others have a micron count of 27.)


Woolen vs. Worsted Spun

There are two main types of spinning yarn: Woolen and Worsted. What you will typically find out in the world is worsted spun. The fibers are lined up in parallel to the direction of spinning, so you get a smooth, dense yarn that has a nice drape. All of our yarns are spun this way. Woolen spun, however, is the opposite. The fibers are lined up perpendicular to the direction of spinning, so the yarn ends up airy, squishy, and elastic, often with little fiber ends poking out. For more info, check out this great post from Hilltop Cloud.


Yarn Care

For our superwash wool bases, we recommend hand-washing all projects in cool to lukewarm water. We like to use wool wash that has lanolin for wool-based yarns. Then, lay flat to dry on a clean towel or blocking mats. For our non-superwash wool (Sparkle DK), follow the same instructions but with only cool water and minimal agitation to prevent felting.

Sustainability

We have taken several different measures to do our best to reduce our impact on the environment. We reuse our pre-soak and dye-water as much as possible, as well as use curtain rings instead of single-use zip ties. Additionally, our packaging is produced from post-consumer recycled content and is 100% recyclable.

Shipping

All packages are sent via Canada Post using our post-consumer recycled material mailers. Typically, packages will ship within 3-6 days of when you place your order. The cost of shipping is non-refundable.

As we are a new business, we are not responsible for, and sadly cannot replace, lost or damaged packages.

If your package was refused or deemed “undeliverable”, you will receive a refund, less shipping, for your order as soon as we receive the package.


Customs, Duty, VAT, etc.

Customers are responsible for all customs, duty, import taxes, and other fees associated with importing products into their country from Canada. Consult your local postal authorities for the relevant regulations.


Returns

If you are unhappy with your purchase, or if the wrong item(s) was sent, please let us know! We have been there and no one should be unhappy with their yarn purchase, so we will do our best to resolve the issue. To return your item(s), it must be within ten (10) days of receipt of the package, and in its original state (i.e. hanked and wrapped; if it has been unwound or caked, it is not eligible for refund). The buyer is responsible for any additional shipping charges.


Exchanges

At this time, we do not accept exchanges due to the nature of in-stock updates. Please see above for information on returns.


Custom Orders

We currently do not accept orders for custom colourways. If you would like a sweater quantity of an existing colourway, and it is not available in the shop, please send us a message and we'll see what we can do.


Wholesale

As we are a new business, we are not consistently offering wholesale, but hope to sometime in the future. Please send us a message of inquiry if you are interested.


Yarn Support/Collaboration

We love working with other makers and are always open to collaboration. If you are interested in obtaining yarn for one of your designs, please send us a message via the Contact Us page and we will get back to you as soon as possible.